TERMS AND CONDITIONS

By making a booking with Skenes Creek Beachfront Van Park you accept the following terms and conditions.

 


1 - PAYMENT POLICY:
Off-Peak and Shoulder Season
A deposit of one night's tariff is payable at time of booking. The balance is payable on arrival.

Peak including Long Weekends (not including December, January or Easter)
A deposit of $100 is payable at time of booking. The balance is payable two weeks before arrival.

Minimum Night Stays
At various times throughout the year, the caravan parks require a minimum number of nights to be booked, due to high demand, for example minimum 2-night stay. This will be clearly advertised at the time of booking.
A deposit of $100 is payable at time of booking. The balance is payable two weeks before arrival.

December/January casuals and Easter casuals
A deposit of $200 is payable at time of booking. The balance is payable by December 1st for Christmas/Jan bookings and March 1st for Easter bookings.

 


2 - NUMBER OF GUESTS: 
At least one adult must be in each group.
Extra adults and children will incur a fee.
All cabin bookings include 2 adults. Extra adults and children will incur a fee.
A child is classified as aged 3-15. Infants under 3 are free.

 


3 - CAMPSITES AND CABINS GUARANTEE: 
The Lorne and Torquay caravan parks reserve the right to move bookings to manage our business. Whilst we make every effort to provide guests with the accommodation requested, there are occasions when bookings may need to be moved to another site or cabin. If this occurs, we will make every attempt to notify guests of the change prior to their arrival, should time permit.

If the alternative accommodation is of the same standard (cabin) or at the same location (site), no refunds will be offered to guests and the cancellation policy will apply.

If the alternative accommodation is of a lower standard (cabin) or at a different location (different park) and this does not meet the accommodation needs of the guest, a full refund will be provided.

 


4 - CHECK IN/OUT:
Check in time is 2pm for cabins and 12pm for camp sites in peak season
Check in time at other times of the year can be arranged with management
Check out time is 10am all year round

 


5 - CLEANING & DAMAGE: 
Cabins must be left in a tidy manner and facilities in working order. Dishes need to be cleaned, dried and replaced in the appropriate cupboards/drawers. If cabins are left excessively dirty, dishes unwashed or there is damage to the cabin, a fee will be charged to your credit card commensurate to the extra time required to clean or to repair the damage. 
Our cabins are non-smoking. If guests have found to smoke in the cabins, a fee will be charged to your credit card for cleaning to remove the smell and for any lost time as a result of being unable to sell the cabin due to the smell.

 

 

6 - MARKETING: 
By providing your email address you agree to us sending you emails regarding park upgrades, updates, and special promotional offers.

 


7 - TARIFFS: 
The tariffs for peak, off-peak and shoulder, will change slightly each year in accordance with calendar movements: 
The dates shown below are a general guide only and seasonal times should be confirmed with the park when booking.

Peak tariffs include the summer season; Easter and some long weekends and special events

 


8 - RATE CHANGES
Rates are subject to change and are reviewed annually.
Rates generally change on July 1 each year for the following 12-month period.
Rates may change within a year should circumstances require.

CANCELLATION POLICY

 

Off-Peak and Shoulder Season 
Cancellations – up until 1 day before the booking will incur an administration fee of $25 per booking. 
Cancellations - on the day of the booking or during the stay will not receive a refund.

Peak including Long Weekends (not including December, January or Easter) 
Cancellations – up until 14 days prior to the booking will incur an administration fee of $25per booking. 
Cancellations – within 14 days of the booking will incur a cancellation fee equal to 50% of the total booking value. 
Cancellations - on the day of the booking or during the stay will not receive a refund.

Minimum Night Stays 
Cancellations – up until 14 days prior to the booking will incur an administration fee of $25 per booking. 
Cancellations – within 14 days of the booking will incur a cancellation fee equal to 50% of the total booking value. 
Cancellations - on the day of the booking or during the stay will not receive a refund. 
Reduction in number of nights stays – are not possible, guests either pay the full value of the booking or completely cancel the booking subject to the cancellation policy.

December/January casuals and Easter casuals 
Cancellations – up until 30 days prior to the booking will incur an administration fee of $25 per booking. 
Cancellations – within 30 days and up to 7 days of the booking will incur a cancellation fee equal to 50% of the total booking value. 
Cancellations – within 7 days of the booking or during the stay will not receive a refund.

OFFICE HOURS

Off peak 9-12pm/4-6:30 pm.

Peak season 8am – 8pm.

Ph: (03) 523 76132

Mb: 0418 788 156

© 2018 by Skenes Creek Beachfront Van Park

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